Responding to Aggression and Violence for Retail:
Purchase our online module and owner/manager toolbox to ensure your staff know how to prevent, recognise and de-escalate violence.
Staff module $35 per person (bulk purchase discounts available)
Owner/Manager Toolkit $99 including online training for managers, policy template, store design factsheet, toolbox talk and safety poster.
Order now, fill in your details below, include how many of each you would like to purchase and we will send you the login details.
If you have already been provided with a username and password for Guardian Personal Safety Training for health professionals, login here to access the online course content.
We are excited to announce we will have a number of online courses available soon. The online courses are aimed at supporting client, patient, and customer service professionals who may be exposed to aggressive situations to understand situational awareness, personal safety strategies, how to de-escalate situations, self-defence techniques and more.
Do you know what to do if a customer gets angry or aggressive?
We have an owner/manager toolkit and staff online training modules to help you prevent, de-escalate and respond to aggressive customers.
Whether you work in a supermarket, retail store, cafe, pharmacy, bank or other retail type, this course will support you and your employees to stay safe at work.