Everyone has the right to feel safe and secure in the workplace and should never have to face violence or aggression while on the job. But, sometimes everyday situations can escalate out of our control and it’s important to know how to deal with them.
Guardian Personal Safety Training equips everyone with the skills and knowledge to deal with aggressive or potentially violent clients, customers or colleagues.
Through our specialised training, we create peace of mind for employers and employees, allowing them to operate safely and confidently every day.
Welcome to Guardian Personal Safety Training, where safety doesn’t happen by accident.
Do you know what to do if a customer gets angry or aggressive? We provide online training for retail staff safety including prevention strategies, how to de-escalate situations and what to do if an incident occurs. Whether you work in a supermarket, clothing store, cafe, pharmacy, bank or other retail type, this course will support you and your employees with strategies to keep you all safe at work.
We have an owner/manager’s toolkit available. Click the link below for more information.
Our one or two day courses cover the following important topics:
We also offer extended courses and annual re-familiarisation sessions upon request.
Each of our courses include theory and practical sessions with scenario based exercises that extend beyond the workplace.
Our courses are tailor made for those whose employment requires them to interact with customers or clients. This could be anyone from a healthcare worker operating in their client’s home environment to a customer service manager.
In our years with the South Australian Ambulance Service, we have seen first-hand the impact violence and aggression in the workplace can have, both on individuals and families. If we are able to arm people with techniques for dealing with these situations, we can all help to prevent future incidents.
Steve brings 15 years as a Rescue and Retrieval Paramedic for the South Australian Ambulance Service’s elite Special Operations Team. His roles have covered Helicopter Search and Rescue, Emergency Medical Retrieval, Wilderness and Structural Vertical Rescue, Urban Search and Rescue and Tactical Emergency Medical Support for the SA Police.
Steve has comprehensive experience in operational safety, including writing the operational safety training program for SA Ambulance Service. His skillset includes over 20 years of martial arts across various disciplines. Today, Steve remains an active instructor for the SAAS as well as lecturing for Flinders University.
Steve’s most recent endeavours have involved applying for the position of Army Combat Paramedic with the Australian Defense Force, only to further enhance his skills in situational awareness and personal safety.
Born in Sri Lanka, Steve was raised in Australia and completed a Bachelor Degree in Exercise and Sports Science at the University of South Australia. He then studied Paramedicine at Flinders University and undertook clinical training to become an Intensive Care Paramedic.
Steve is a family man; married and father of two. When he is not busy working and training, he tries to maximize his time with his young family. His other interests include fitness training and snowboarding.
Simon has been an Intensive Care Paramedic with the South Australian Ambulance Service since 2003, delivering pre-hospital emergency medical care and assisting development of the Service’s personal safety training programmes.
In addition to on-road training of other paramedics, Simon is also employed by Flinders University as a personal safety lecturer and tutor.
He is a successful martial artist of over 20 years, achieving black belts in a number of disciplines and operating his own martial arts school in Adelaide.
Simon was born in Rosebud, Victoria and completed two bachelor degrees at the University of South Australia after relocating to Adelaide. His intensive studies within the SAAS have seen him inducted into the elite Special Operations Team as a Rescue Paramedic.
Simon recently celebrated his marriage to fellow paramedic Shana, who is also an instructor at Guardian Personal Safety Training. His favourite pastimes include working out and acting.
James brings more than 20 years of paramedic, clinical education and senior management experience to the Guardian Team. His current role covers Intensive Care Paramedicine and Frontline Management positions for SA Ambulance Service. His skill set includes: project management, policy and procedure development, investigation and root cause analysis and systems review.
Further to this, James has had the experience of living in Darwin for almost three years whilst working for St. John Ambulance (NT) Inc. During this time, he gained experience in the NGO sector, clinical governance and emergency management.
Outside of current roles, James has a firm family background with three sons; aged fourteen, twelve and eight. He is actively engaged in his local community as a volunteer with the SA Country Fire Service of 24 years and a youth basketball coach. When not working as a paramedic and trainer, he enjoys an active lifestyle of mountain bike riding, running and travelling.
EDUCATION & CREDENTIAL
Jarrod brings 13 years of military and police experience to the Guardian PST team.
Jarrod joined the Royal Australian Navy in 2006 where he was trained in small arms, defensive tactics, security and boarding operations. He was deployed operationally under Australia’s Border Security Operation and the Middle Eastern Area of Operations.
In 2011, Jarrod transferred to active reserves and pursued a career within the South Australia Police (SAPol). He currently maintains his defence service with the Australian Army as a combat engineer.
Since joining SAPol in 2011, Jarrod has worked General Patrols both regionally and within the metropolitan area. In 2013, he became an Operational Safety Trainer for SAPol and performed this role full time from 2014 – 2016. He continues with the instruction of Operational Safety in conjunction with General Duties.
In 2018 Jarrod celebrated his marriage and moved into their first home. His interests include diving, fitness training and travelling.
EDUCATION & CREDENTIAL
Josh brings 11 years of teaching and education experience to the Guardian team. He is currently working in a Middle School setting preparing Primary School students for transition into High School. He has a passion for neuroscience learning methodologies and physical education practices, positively coaching sporting teams to success.
Since beginning his teaching career in 2009, specializing in Physical Education and English, Josh has worked with a wide variety of age groups and is looking to develop his leadership capabilities in Assistant Principal and School Counselor roles.
Josh is a keen practitioner of martial arts, training for over 12 years of his life obtaining high ranks in a variety of different styles. Josh has owned and ran a successful martial arts business over the past three years, enjoying seeing students gain confidence and discipline whilst achieving personal goals.
Outside of work and training, Josh celebrated his marriage in 2018 and loves to travel, having been to South America, Asia, Europe and Hawaii.
EDUCATION & CREDENTIAL
Do you know what to do if a customer gets angry or aggressive?
We have an owner/manager toolkit and staff online training modules to help you prevent, de-escalate and respond to aggressive customers.
Whether you work in a supermarket, retail store, cafe, pharmacy, bank or other retail type, this course will support you and your employees to stay safe at work.